Task Tree Support
Last updated: July 28, 2026
Use this page when you need help with Task Tree, notifications, iCloud synchronization, imports, or your data.
Contact
Include only the task names, schedules, or personal details that are necessary to explain the issue.
Before contacting support
- Update Task Tree and iOS when an update is available.
- For notification issues, check Task Tree under Notifications in the iOS Settings app.
- For sync issues, check your Apple Account sign-in, iCloud Drive, network connection, available iCloud storage, and Low Power Mode.
- Changes between devices using the same Apple Account may take time to appear.
- Open Sync Status in Task Tree and check which device is shown under Last Saved By.
- Deleted tasks and workspaces may not be recoverable.
Helpful details to include
- Device model
- iOS or iPadOS version
- Task Tree version
- The screen where the issue occurred
- Steps that reproduce the issue
- Expected and actual behavior
- Any displayed message or a screenshot with private information removed
Common questions
A notification did not arrive
Delivery can be affected by notification permission, Focus modes, Scheduled Summary, device power state, or a schedule that was already in the past. Start by checking Task Tree's notification permission in iOS Settings.
Tasks are not syncing through iCloud
Task Tree uses iCloud Key-Value Store to synchronize devices signed in to the same Apple Account. Synchronization may be unavailable when a device is signed out, offline, restricted from using iCloud, or out of iCloud storage.
I cannot find Desk on iPad
On iPad, Desk is available when the window is wide enough to show workspaces, the task list, and the board together. In a narrow window, use the standard Tasks and Board tabs.
Bulk Add did not create branches
Indent lines with spaces or tabs. For example, put Packing on one line and indent Towel on the next line to make Towel a branch of Packing. Further indentation creates deeper branches.
I want to restore exported text
Paste text exported by Task Tree into Bulk Add. Imported workspaces and task structures are added to existing data, so review the preview before confirming.
Deleting data
You can delete individual tasks and workspaces in the App. Deleting the App removes locally stored App data. Changes to synchronized iCloud data may appear at different times on other devices using the same Apple Account.